Effective Date: January 1, 2025

This Privacy Policy describes how The Caulking Store (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website, thecaulkingstore.com (the “Website”), or interact with us in connection with our services (collectively, “Services”).

1. Information We Collect

We collect information from you in several ways:

•Information You Provide: We collect information you directly provide to us, including

o Personal Information: This includes your name, email address, mailing address, phone number, payment information (credit card details, etc.), and other information you choose to provide when creating an account, placing an order, contacting customer support, or participating in surveys or contests.

o Account Information: If you create an account, we collect information such as your username and password.

•Information Automatically Collected: We automatically collect certain information when you use our Website, including:

o Log Data: This includes your IP address, browser type, operating system, referring URLs, pages visited, and other information about your interaction with our Website.

o Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity on our Website. This helps us personalize your experience, improve our Website, and analyze usage trends. You can manage your cookie preferences through your browser settings.

•Information from Third Parties: We may receive information about you from third-third-party sources, such as payment processors and shipping carriers, to the extent permitted by law.

2. How We Use Your Information

We use the information we collect for the following purposes:

•Processing Orders and Delivering Services: To fulfill your orders, process payments, and deliver products to you.

•Communicating with You: To respond to your inquiries, provide customer support, send order confirmations, shipping updates, and promotional emails (if you have opted-in). You can opt out of receiving promotional emails at any time.

•Improving Our Services: To analyze website usage, improve our Website and Services, and develop new features.

•Personalizing Your Experience: To personalize your experience on our Website and recommend products that may be of interest to you.

•Protecting Our Rights and Property: To prevent fraud, protect our rights and property, and enforce our terms and conditions.

•Compliance with Law: To comply with applicable laws and regulations.

Information is only retained as long as necessary for the fulfillment of the above purposes.

3. Sharing Your Information

We may share your information for reasons including, but not limited to:

•Service Providers: We share information with third-party service providers who assist us with payment processing, shipping, data analytics, marketing, and other essential functions. These providers are contractually obligated to protect your information.

•Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

•Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Your Choices

You have the following choices regarding your information:

•Access and Update Your Information: You can access and update your personal information by logging into your account or contacting us.

•Opt-Out of Marketing Emails: You can opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email.

•Manage Cookies: You can manage your cookie preferences through your browser settings.

5. Data Security
We take all necessary and reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and make no representations or assurances to that effect.

6. Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

7. International Transfer of Data
Your information may be transferred to and processed in countries other than your own, including the United States. By using our Services, you consent to this transfer.

8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Website and update the effective date.

9. Contact Us
If you have complaints or any questions about this Privacy Policy, please contact Sandra Possik at support@thecaulkingstore.com

10. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Ontario, Canada.